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How texas198 Handles Your Personal Information

When you open an account with us, you share personal details and payment information — and we take that seriously.

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texas198 How texas198 Handles Your Personal Information
DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access, correct or delete your personal data, our support team handles these requests directly. You can reach us through the live chat inside your account, by email, or through our help desk — we aim to acknowledge data requests and follow up with a resolution path. Do not share your full payment PIN or OVO or GoPay credentials over any support channel.

Team online

Live Chat

Open your account dashboard and start a live chat session. Our team can verify your identity and walk you through a data access or deletion request.

Email Support

Send your data request to our support email with your registered account name and the nature of the request. We respond to privacy queries through this channel.

Help Desk Ticket

Submit a ticket through the help desk inside your account. Ticket submissions create a logged reference number so you can track the status of your request.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our approach to your data covers four distinct areas — how we secure it in transit, how cookies work on your device, how long we keep your records, and who inside texas198 can access them. Each area has a defined process rather than a blanket statement, so you know exactly where your information goes.

Data in Transit

All data exchanged between your device and our platform is encrypted via SSL. This covers your login credentials, your DANA or OVO payment references and any messages sent through account settings.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies through your browser or mobile device at any time — this will log you out of your current session.

Data Retention

Account records are kept for as long as your account is active and for a legally required period after closure. Payment references linked to DANA, OVO or GoPay are kept for transaction reconciliation and compliance with applicable local regulations.

Internal Access Controls

Only authorised staff whose role requires it can access your personal data. Access is logged, and any request to view account or payment data outside of a verified support case is flagged for review.

What You Can Ask Us About Your Data

These are the questions we hear most often about how personal information is handled on texas198. If your question is not covered here, open a live chat or submit a help desk ticket and our support team will respond with a specific answer tied to your account.

We collect your name, email, date of birth and the payment method you register — DANA, OVO or GoPay. Session data like IP address and device type is also collected for security purposes.

Yes. Submit a data access request through live chat or the help desk inside your account. We will verify your identity first, then provide a summary of the personal data we hold.

Contact our support team via live chat or email with a deletion request. Some data tied to transaction records may be retained for the legally required period even after account closure.

We do not sell your data. Payment references are shared only with the relevant e-wallet provider to process your transaction and with internal compliance staff when legally required.

Log in, go to account settings and edit your contact information directly. For changes to your registered payment method — switching from OVO to GoPay, for example — contact support to complete the verification step.

We use cookies to maintain your session and save lobby preferences. You can disable non-essential cookies in your browser or device settings, though this may affect how certain account features behave.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.